Terms and Conditions

Last updated: 13 May 2026

1. Who We Are

When you purchase products on bonvale.com (our "Website") or through our mobile application (our "App") as a customer in the United Kingdom, you are entering into a contract with: Bonvale UK Limited (company number 17142585), a company incorporated in England and Wales ("Bonvale", "we", "us", "our"). Bonvale UK Limited is the seller and merchant of record for all products offered on our Website and App to customers in the United Kingdom. Bonvale is a trademark of Bonvale Group Pte Ltd, used under licence.

2. About You

To purchase from us, you must:

• be at least 18 years of age;
• be purchasing for personal, non-commercial use;
• have a valid payment method that we accept; and
• be authorised to use that payment method (i.e. it is in your name or you have the permission of the cardholder).

By placing an order, you confirm that you meet all of the above requirements. We reserve the right to decline orders where we reasonably believe these requirements are not met.

3. Placing an Order

When you place an order on our Website or App, you will receive an acknowledgement email confirming receipt of your order. This email is a confirmation that we have received your order; it is not an acceptance of your order and does not form a binding contract. A binding contract between you and Bonvale is formed when we send you a dispatch confirmation email confirming that your order has been shipped. At that point, the contract is concluded in the United Kingdom and the language of the contract is English. We reserve the right not to accept your order where, for example:

• we are unable to obtain payment authorisation;
• a product is out of stock or has been withdrawn;
• we identify a pricing error (see Section 5);
• shipping restrictions apply to your delivery address; or
• we have reasonable grounds to suspect fraudulent or unlawful activity.

If we are unable to accept your order, we will notify you as soon as reasonably practicable and provide a full refund of any amount charged. All products remain the property of Bonvale until full payment has been received and the goods have been delivered to you.

4. Products

We sell fashion, apparel, accessories, and beauty and personal care products ("Products"). Product descriptions, images, and specifications on our Website are provided in good faith, but we do not warrant that they are entirely accurate, complete, or error-free. Minor colour variations between product images and the physical product may occur due to screen display settings. We reserve the right to withdraw any Product from sale at any time without notice.

5. Pricing & Payment

5.1 Pricing

All prices displayed on our Website and App for UK customers are shown in Pounds Sterling (GBP) and are inclusive of UK Value Added Tax (VAT) at the prevailing rate unless otherwise stated at checkout. Prices are subject to change at any time without notice. The price applicable to your order is the price displayed at the time your order is accepted (i.e. at dispatch confirmation). We take reasonable care to ensure pricing accuracy. In the event of a genuine pricing error, we will notify you as soon as possible and offer you the option to reconfirm your order at the correct price or cancel it for a full refund. We are under no obligation to fulfil an order placed at an incorrect price.

5.2 Payment Methods

We accept the following payment methods:

• Visa and Mastercard debit and credit cards
• PayPal
• Apple Pay and Google Pay
• Buy Now, Pay Later services (see Section 6 below)
• Any additional payment methods as notified on our Website from time to time

Payment is debited at the time your order is accepted (dispatch). Card details are processed through a secure, encrypted payment gateway. We store card details only where you have opted to save them on your account, and they are held in an encrypted environment.

5.3 Payment Processing

Payments are processed directly by Bonvale UK Limited via our payment gateway. Your bank statement may reflect a payment to Bonvale UK Limited or our payment processor (Shopify Payments).

6. Buy Now, Pay Later

We offer the following Buy Now, Pay Later ("BNPL") option to UK customers:

• Klarna: Offered by Klarna Bank AB (publ), authorised and regulated by the Swedish Financial Supervisory Authority (Finansinspektionen) and with permission to conduct regulated activities in the UK under the Financial Services and Markets Act 2000. Terms and conditions are set by Klarna and available at klarna.com/uk. By selecting Klarna at checkout, you enter into a separate agreement with Klarna. Borrowing beyond your means or paying late may negatively affect your credit status.

Bonvale is not responsible for the products, services, or terms of any BNPL provider. Any disputes regarding BNPL payments should be directed to the relevant BNPL provider.

7. Delivery

We aim to dispatch orders within 1 business day of order acceptance. Orders placed after our daily dispatch cut-off, on a Sunday, or on a public holiday at our outbound warehouse will be dispatched on the next available business day. Estimated delivery timeframes are displayed at checkout and in your dispatch confirmation email. These are estimates only and are not guaranteed. Bonvale insures each purchase while it is in transit until it is delivered to your specified delivery address. Risk in the goods passes to you on delivery. We are not responsible for delays caused by customs clearance, postal disruptions, severe weather, or other events outside our reasonable control. If a significant delay is likely, we will contact you and offer you the option to cancel for a full refund. If you have provided specific delivery instructions to the carrier, Bonvale is not liable for any loss or damage that occurs as a result of those instructions. Please contact us at contact@bonvale.com within 30 days of the expected delivery date if your order has not arrived.

8. Returns & Refunds

8.1 Our Returns Policy

Subject to the exceptions set out below, we accept returns of unwanted items within 30 days of delivery, provided the item is returned in its original, unworn, unwashed condition with all original tags, labels, and packaging intact. To initiate a return, log in to your account on our Website or App and follow the returns process. We will provide you with a prepaid return label. Drop your return at any authorised drop-off point in the United Kingdom. Return shipping. We will cover the cost of return shipping for your first 2 change-of-mind returns in any rolling 30-day period. After this, a flat return shipping fee will be deducted from your refund. The current flat return shipping fee is set out in our Shipping & Returns policy on our Website. Where you exercise your 14-day statutory right of cancellation under the Consumer Contracts Regulations 2013 (see Section 9), you are responsible for the cost of returning the goods to us. Where a return is made because goods are faulty, not of satisfactory quality, or do not match their description, we will bear the cost of return shipping in full. Refund options. When you initiate a return, you may choose to receive your refund as either:

• Store credit, issued to your Bonvale account as soon as your return parcel is scanned by the carrier at drop-off (typically within hours); or
• A refund to your original payment method, issued within 14 days of our receiving your return. Your bank may take a further 3 to 10 business days to settle the refund.

We will not refund the cost of outbound delivery unless the item is faulty, incorrectly described, or you are exercising your statutory right of cancellation under Section 9.

8.2 Non-Returnable Items

The following items cannot be returned or exchanged, except where they are faulty, not of satisfactory quality, or do not match their description:

• Items marked as "Final Sale" at the time of purchase. These are not eligible for change-of-mind returns or exchanges. However, if a Final Sale item is faulty or does not match its description, please contact support.
• Underwear, intimate apparel, boxers, and socks, which are non-returnable for hygiene reasons regardless of whether they have been worn, opened, or unsealed.
• Swimwear where the hygiene sticker or protective seal is not intact or labels have been removed after delivery.
• Beauty and personal care products where the hygiene seal has been broken, tampered with, or removed after delivery.
• Pierced jewellery where the hygiene seal has been tampered with or broken after delivery.
• Gift cards and store credit.

Your statutory rights are not affected. Nothing in this Section 8.2 excludes, limits, or modifies any right or remedy you have under the UK Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other mandatory consumer protection law. If you receive a faulty or incorrectly described item, please contact us at contact@bonvale.com.

8.3 Faulty or Incorrect Items

If you receive a faulty or incorrectly supplied item, please contact us at contact@bonvale.com as soon as reasonably practicable after discovering the fault, with a description and photograph of the fault or error. We will arrange collection or return at our cost and offer you a replacement, repair, or full refund as provided by your statutory rights under the Consumer Rights Act 2015 (see Section 9). Where you are entitled to a refund for a faulty or incorrectly described item, the refund will be issued to your original payment method and will include any outbound delivery charges you paid.

8.4 Condition of Returned Items

All returned items are inspected on receipt. Items returned worn, used, washed, altered, or otherwise not in their original condition will not be accepted for a change-of-mind refund under Section 8.1 and will be returned to you at your cost. Where you exercise your 14-day statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (see Section 9), we may only reduce your refund to reflect any diminution in value caused by handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods (for example, trying on a garment is acceptable; wearing it out is not). We will not refuse the return, charge a restocking fee, or apply an administration fee during this statutory cancellation period. This Section 8.4 does not apply to faulty or incorrectly described items, which are governed by Section 8.3 and your statutory rights under the Consumer Rights Act 2015 (see Section 9).

9. Your Consumer Rights

Bonvale respects the consumer protection laws of the United Kingdom. The following provisions describe statutory rights that supplement or modify the general terms of this document. Where UK law confers rights that cannot be excluded or limited by contract, those rights prevail to the extent of any inconsistency with these terms. Right to Cancel (14-Day Cooling-Off Period): Consumer Contracts Regulations 2013 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order within 14 days of the day after you receive your goods, without giving any reason. To exercise your right to cancel, please notify us by a clear statement at contact@bonvale.com within 14 days of receiving your order. You may also use the Model Cancellation Form set out below, but it is not obligatory. Once you have notified us of your cancellation, you must return the goods to us within 14 days of your cancellation notice. Return shipping costs: You are responsible for the cost of returning the goods to us unless the goods are faulty or incorrectly described. We recommend using a tracked delivery service, as you are responsible for the goods until they reach us. Refund on cancellation:

• We will refund the full purchase price and the cost of standard outbound delivery within 14 days of receiving the goods back, or within 14 days of you providing proof of return (whichever is earlier).
• If you chose a delivery option more expensive than our least expensive standard delivery, we will only refund an amount equal to the least expensive standard delivery option.
• No restocking fee, administration fee, or handling charge will be applied to cancellations within this statutory period.
• We may reduce your refund to reflect any diminution in value caused by your handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning.

This 14-day right of cancellation does not apply to sealed goods that have been unsealed after delivery where return is not possible for hygiene or health protection reasons (see Section 8.2). This does not affect your statutory rights for faulty goods. Your Rights for Faulty Goods: Consumer Rights Act 2015 The Consumer Rights Act 2015 provides that goods must be of satisfactory quality, fit for purpose, and as described. If your goods do not conform to these requirements, you have the following statutory remedies:

• Within 30 days of delivery: You have a short-term right to reject the goods and receive a full refund.
• After 30 days and up to 6 months: You are entitled to request one repair or one replacement. If the repair or replacement is unsuccessful, you are entitled to a full refund or price reduction. During this period, the goods are presumed to have been faulty at delivery unless we can prove otherwise.
• After 6 months (up to 6 years; 5 years in Scotland): You may still claim, but you must prove the goods were faulty at the time of delivery.

Where you are entitled to a refund for faulty goods, we will also refund any outbound delivery charges you paid and bear the cost of return shipping. Model Cancellation Form (Complete and return this form only if you wish to cancel your order) To: Bonvale UK Limited, 128 City Road, London, EC1V 2NX, United Kingdom / contact@bonvale.com I hereby give notice that I cancel my contract of sale of the following goods:

• Order number: ___
• Ordered on: * / Received on: *
• Name of consumer: ___
• Address of consumer: ___
• Signature (if sent on paper): ___
• Date: ___

These Terms & Conditions are provided in English. The contract between you and Bonvale is conducted in English.

10. Intellectual Property

The Website, App, and all content contained within them (including but not limited to text, images, photographs, graphics, product descriptions, logos, trade dress, and software) are owned by or licensed to Bonvale Group Pte Ltd and used by Bonvale UK Limited under licence. All such content is protected by applicable intellectual property laws worldwide. Bonvale™ is a trademark of Bonvale Group Pte Ltd. You may not use the Bonvale name, logo, or any confusingly similar mark without our express prior written consent. You are permitted to access and view content on our Website and App for your own personal, non-commercial use. You may not copy, reproduce, distribute, republish, transmit, scrape, data-mine, or commercially exploit any content without our express written permission.

11. Your Conduct

You agree that you will not misuse or tamper with our Website or App, including by introducing viruses, trojans, or other harmful material, carrying out denial-of-service attacks, or attempting to gain unauthorised access to our systems. You agree not to use automated systems or software to extract data from our Website ("screen scraping"). All purchases must be for personal, non-commercial use. You may not resell or commercially exploit products purchased from Bonvale. If we reasonably suspect fraudulent, unlawful, or abusive activity on your account, we may suspend or close your account and refuse to process further orders.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Bonvale's total liability to you in connection with any order shall not exceed the total purchase price you paid for the relevant order.
• Bonvale is not liable for any indirect, special, incidental, consequential, or punitive loss or damage, including loss of profits, loss of data, or loss of goodwill, whether arising in contract, tort, or otherwise.
• Bonvale is not liable for failure or delay in performance caused by events outside our reasonable control, including natural disasters, industrial action, government action, or failure of third-party services.

Nothing in these Terms & Conditions limits or excludes our liability for fraud or fraudulent misrepresentation, death or personal injury caused by our negligence, defective products under the Consumer Protection Act 1987, or any other liability that cannot be lawfully excluded under UK law. Nothing in this section limits your rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK statute that cannot be excluded (see Section 9).

13. Dispute Resolution

13.1 Pre-Dispute Notice

Before initiating any formal claim, we encourage you to first give Bonvale an opportunity to resolve your complaint. Please send a written notice to contact@bonvale.com with the subject line "Formal Dispute Notice". Your notice should include: (a) your full name and account details; (b) a description of the issue and the specific resolution you are seeking; and (c) any relevant order numbers or transaction references. We will acknowledge receipt within 5 business days and endeavour to resolve your complaint within 30 days of receiving your notice. Nothing in this Section 13.1 requires you to provide such notice before exercising your statutory rights, and it does not limit your right to bring a claim in the courts or a small claims process at any time.

13.2 Courts

Any dispute, controversy, or claim arising out of or in connection with these Terms & Conditions that is not resolved through the pre-dispute notice process in Section 13.1 may be brought before the courts of England and Wales. As a consumer, you also have the right to bring proceedings in the courts of the part of the United Kingdom in which you are domiciled (Scotland or Northern Ireland, as applicable).

13.3 Small Claims & Alternative Dispute Resolution

If your Dispute falls within the monetary jurisdiction of the small claims track in your part of the United Kingdom, you may elect to bring your claim through that process. Information on alternative dispute resolution is also available via the UK Government's Money Helper service and Citizens Advice.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Nothing in this clause affects any mandatory consumer protection rights conferred by the laws of the part of the United Kingdom in which you are habitually resident that cannot be excluded or waived by contract. As a consumer, you retain the benefit of the mandatory rules of your local law if they are more protective than the chosen law.

15. Store Credit

From time to time we may issue store credit, including as a refund option (where you elect to receive store credit instead of a refund to your original payment method), as a goodwill gesture, or as part of a promotion. Store credit is issued in the form of a digital code or balance applied to your Bonvale account, and is valid for 12 months from the date of issue. Any balance remaining after 12 months will expire and cannot be redeemed. Unless we state otherwise:

• Store credit may only be redeemed against the purchase of products on our Website or App. It cannot be redeemed for cash, exchanged, or transferred to another person or account.
• Store credit has no cash value and does not earn interest.
• Store credit may be applied across multiple orders; any unused balance remains on the credit until expiry.
• If a product purchased with store credit is later returned, any refund will be issued back to your store credit balance, with the original expiry date preserved.
• We may suspend or cancel store credit if we reasonably believe it has been obtained or used fraudulently or in breach of these Terms & Conditions.

Nothing in this Section 15 limits or excludes your statutory rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where you are entitled to a statutory refund (for example, on cancellation within the 14-day cooling-off period or where goods are faulty), the refund will be issued in money to your original payment method, unless you agree to accept store credit instead.

16. Promotional Codes

From time to time we may issue promotional codes (including discount codes and offer codes) for use on our Website or App. Promotional codes are subject to the specific terms displayed at the time of issue (including expiry date, minimum spend, eligible products, and use limits). In addition, the following terms apply unless we state otherwise:

• Each code is valid for one use per customer.
• Codes have no cash value, are non-transferable, and cannot be exchanged for cash.
• Codes cannot be combined with any other promotional code or offer.
• Codes do not apply to gift cards, store credit, shipping charges, or items marked "Final Sale".
• Codes must be entered at checkout; we cannot apply a code retroactively to an order that has already been placed.
• We may withdraw, cancel, or amend a promotional code at any time, including where we reasonably believe it has been used fraudulently, copied, or shared without authorisation.

If you return an item purchased using a promotional code, any refund will be calculated based on the discounted price you actually paid.

17. Privacy

Our collection and use of your personal information is governed by our UK Privacy Policy, which is available on our Website. The Privacy Policy forms part of these Terms & Conditions. By purchasing from us, you consent to our collection and use of your personal information in accordance with our Privacy Policy. Our Privacy Policy sets out additional rights you hold under the UK GDPR and the Data Protection Act 2018.

18. Amendments to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be published on our Website, together with the effective date. We will notify you of material changes by email or by a prominent notice on our Website prior to the changes taking effect. Continued use of our Website or App after the effective date of any change constitutes your acceptance of the updated terms. If you do not agree to a change, you should stop using our Website and App. Any amendment to these Terms & Conditions will not affect orders you have already placed.

19. General

Entire agreement: These Terms & Conditions, together with our Privacy Policy and any product-specific terms, constitute the entire agreement between you and Bonvale in relation to your use of our Website, App, and purchase of our Products. Severability: If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, that provision shall be severed and the remaining provisions shall continue in full force and effect. No waiver: Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of our right to enforce it in the future. Assignment: We may assign our rights and obligations under these Terms & Conditions to any member of the Bonvale group or to a successor entity in a merger or acquisition. Any assignment will not reduce your rights under these Terms or applicable UK consumer law. You may not assign your rights or obligations without our prior written consent. Third-party rights: Except as expressly provided, a person who is not a party to these Terms & Conditions has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms. No partnership: Nothing in these Terms & Conditions creates a partnership, joint venture, employment, or agency relationship between you and Bonvale.

20. Contact Us

For all queries, complaints, and notices under these Terms & Conditions, please contact us at: Email: contact@bonvale.com We aim to respond to all queries within 3 business days.